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OCC Consumer Tips for Avoiding
Mortgage Modification Scams and Foreclosure Rescue Scams
Scams that promise to "rescue" you from foreclosure are popping
up at an alarming rate nationwide, and you need to protect yourself
and your home.
If you're falling behind on your mortgage, others may know it,
too - including con artists and scam artists. They know that people
in these situations are vulnerable and often desperate. Potential
victims are easy to find: mortgage lenders publish notices before
foreclosing on homes. Private firms frequently compile and sell
lists of these foreclosed properties and distressed borrowers.
After reading these notices, con artists approach their targets in
person, by mail, over the telephone, or by e-mail. They often
advertise their services on television, radio, or the Web, and in
newspapers, describing themselves as "foreclosure consultants" or
"mortgage consultants," offering "foreclosure prevention" or
"foreclosure rescue" services. And they are only too happy to take
advantage of homeowners who want to save their homes.
If someone offers to negotiate a loan modification for you or to
stop or delay foreclosure for a fee, carefully check his or her
credentials, reputation, and experience, watch out for warning
signs of a scam, and always maintain personal contact with your
lender and mortgage servicer. Your mortgage lender can help you
find real options to avoid foreclosure. It is important to contact
your mortgage lender early to preserve all your options. There are
legitimate consumer financial counseling agencies that can help you
work with your lender.
This Consumer Advisory, issued by the Office of the Comptroller
of the Currency (OCC), describes common scams, suggests ways to
protect yourself, provides information on U.S. government loan
programs and counseling resources, and lists 10 warning signs of a
mortgage modification scam.
Common Types of Scams
Here are some examples of scams related to mortgage modification
and foreclosure avoidance.
- Fake "government" modification programs.
Unscrupulous people may claim to be affiliated with, or approved
by, the government or may ask you to pay high up-front fees to
qualify for government mortgage modification programs. While
government-supported mortgage modification and refinancing
initiatives are legitimate, the scam artists' claims are not. Keep
in mind that you do not have to pay to benefit from these
government programs. All you need to do is contact your lender or
loan servicer.
The scam artist's name or Web site may be very similar to those
of government agencies. The scam artist may use such terms as
"federal," "TARP," or other words or acronyms related to official
U.S. government programs. These tactics are designed to fool you
into thinking the scam artist is somehow approved by, or affiliated
with, the government. The government is taking actions to stop this
fraud, but you also need to protect yourself. So be wary of claims
offering "government-approved" or "official government" loan
modifications. Your lender will be able to tell you whether you
qualify for any government initiatives to prevent foreclosure. You
do not have to pay anyone to benefit from them.
- Leaseback/rent-to-buy schemes. In this type of
scam, you are asked to transfer the title to your home to the
scammer, who will, supposedly, obtain new and better financing
and/or allow you to remain in the home as a renter and eventually
buy it back. If you do not comply with the terms of the rent-to-buy
agreement, you will lose your money and face eviction. The
agreement may be very hard to comply with, because it may require,
for instance, high up-front and monthly payments that you may not
be able to afford. In fact, the scammers may have no intention of
ever selling the home back to you. They simply want your home and
your money.
Remember that transferring your title does not change your
payment obligations - you will still owe your mortgage debt. The
difference will be that you will no longer own your home. If
payments are not made on the mortgage, your lender has the right to
foreclose, and the foreclosure and any other problems will appear
on your credit report.
- Bankruptcy scams. You may have heard that
filing bankruptcy will stop a foreclosure. This is true - but only
temporarily. Filing bankruptcy brings an "automatic stay" into
effect that stops any collection and foreclosure while the
bankruptcy court administers the case. Eventually, you must start
paying your mortgage lender, or the lender will be able to
foreclose. Bankruptcy is rarely, if ever, a permanent solution to
prevent foreclosure. In addition, bankruptcy will negatively impact
your credit score and will remain on your credit report for 10
years.
- Debt-elimination schemes. Scammers may claim
to be able to "eliminate" your debt by making illegitimate legal
arguments that you are not obligated to pay back your mortgage.
These scammers will provide you with inaccurate claims about
applicable laws and finance, such as that "secret laws" can be used
to eliminate debt or that banks do not have the authority to lend
money. Do not stop making payments on your mortgage based on their
claims.
How to Protect Yourself from Mortgage Modification and
Foreclosure Avoidance Scams
Always proceed with caution when dealing with anyone offering to
help you modify your mortgage or avoid foreclosure. Remember that
you do not need a third party to work with your lender -
any such party should make the process easier, not harder and more
expensive.
- Contact your lender or mortgage servicer
first. Speak with someone in the loss mitigation
department for mortgage modification options and other alternatives
to foreclosure.
- Make all mortgage payments directly to your lender or
to the mortgage servicer. Do not trust anyone to make
mortgage payments for you, and do not stop making your
payments.
- Avoid paying up-front fees. While some
legitimate housing counselors will charge small fees for their
services, do not pay fees to anyone before receiving any services.
Make sure you are dealing with a legitimate organization.
- Know what you are signing. Read and understand
every document you sign. Do not rely on an oral explanation of a
document you are signing - make sure that you read and understand
what the document actually says. Otherwise, a document may obligate
you to terms you don't want or may even convey ownership of your
home to someone else. Never sign documents with blank spaces that
can be filled in later. Never sign a document that contains errors
or false statements, even if someone promises to correct them. If a
document is too complex to understand, seek advice from a lawyer
you trust or a legitimate, trusted financial counselor.
- Do not sign over your deed without consulting a lawyer
you select. Foreclosure scams often involve transfer of
ownership of your home to a con artist or another third party.
Never agree to this without getting the advice of your own lawyer,
financial advisor, credit counselor, or other independent person
you know you can trust. By signing over your deed, you lose the
rights to your home and any equity built up in the home - and you
are still obligated to pay the mortgage.
- Get promises in writing. Oral promises and
agreements relating to your home are usually not legally binding.
Protect your rights with a written document or contract signed by
the person making the promise. Keep copies of all contracts that
you sign. Again, never sign anything you don't understand.
- Report suspicious activity to relevant federal
agencies, such as the Federal Trade Commission, and to your state
and local consumer protection agencies. Reporting con
artists and suspicious schemes helps prevent others from becoming
victims. If your complaint or question involves a national bank and
you cannot resolve it directly with the bank, contact the OCC's
Customer Assistance Group by calling (800) 613-6743, by sending an
e-mail to customer.assistance@occ.treas.gov,
or by visiting www.HelpWithMyBank.gov.
- Contact a legitimate housing or financial counselor to
help you work through your problems.
- To find a counselor, contact the U.S. Department of Housing and
Urban Development (HUD) at (800) 569-4287 or (877) 483-1515, or go
to www.hud.gov/offices/hsg/sfh/hcc/hccprof14.cfm.
- Call (888) 995-HOPE, the Homeowner's HOPE Hotline to reach a
nonprofit, HUD-approved counselor through HOPE NOW, a cooperative
effort of mortgage counselors and lenders to assist
homeowners.
- Visit NeighborWorks America's Web site at www.nw.org/network/home.asp.
- Visit the following Web sites for further
information:
- Apply for a government-sponsored loan modification or
refinancing. The U.S. government has developed a major
loan modification and refinancing program to help homeowners find
affordable loans and to save their homes.
Ten Warning Signs of a Mortgage Modification Scam
- "Pay us $1,000, and we'll save your home."
Some legitimate housing counselors may charge small fees, but fees
that amount to thousands of dollars are likely a sign of potential
fraud - especially if they are charged up-front, before the
"counselor" has done any work for you. Be wary of companies that
require you to provide a cashier's check or wire transfer before
they take any action on your behalf.
- "I guarantee I will save your home - trust
me." Beware of guarantees that a person or company can
stop foreclosure and allow you to remain in your house. Unrealistic
promises are a sign that the person making them will not consider
your particular circumstances and is unlikely to provide services
that will actually help you.
- "Sign over your home, and we'll let you stay in
it." Be very suspicious if someone offers to pay your
mortgage and rent your home back to you in exchange for
transferring title to your home. Signing over the deed to another
person gives that person the power to evict you, raise your rent,
or sell the house. Although you will no longer own your home, you
still will be legally responsible for paying the mortgage on
it.
- "Stop paying your mortgage." Do not trust
anyone who tells you to stop making payments to your lender and
servicer, even if that person says it will be done for you.
- "If your lender calls, don't talk to them."
Your lender should be your first point of contact for negotiating a
repayment plan, modification, or short sale. It is vital to your
interests to stay in close communication with your lender and
servicer, so they understand your circumstances.
- "Your lender never had the legal authority to make a
loan." Do not listen to anyone who claims that "secret
laws" or "secret information" will be used to eliminate your debt
and have your mortgage contract declared invalid. These scammers
use sham legal arguments to claim that you are not obligated to pay
your mortgage. These arguments don't work.
- "Just sign this now; we'll fill in the blanks
later." Take the time to read and understand anything you
sign. Never let anyone else fill out paperwork for you. Don't let
anyone pressure you into signing anything that you don't agree with
or understand.
- "Call 1-800-Fed-Loan." This may be a scam.
Some companies trick borrowers into believing that they are
affiliated with or are approved by the government or tell you that
you must pay them high fees to qualify for government loan
modification programs. Keep in mind that you do not have to pay to
participate in legitimate government programs. All you need to do
is contact your lender to find out if you qualify.
- "File for bankruptcy and keep your home."
Filing bankruptcy only temporarily stops foreclosure. If your
mortgage payments are not made, the bankruptcy court will
eventually allow your lender to foreclose on your home. Be aware
that some scammers will file bankruptcy in your name, without your
knowledge, to temporarily stop foreclosure and make it seem as
though they have negotiated a new payment agreement with your
lender.
- "Why haven't you replied to our offer? Do you want to
live on the streets?" High-pressure tactics signal
trouble. If someone continually contacts you and pressures you to
work with them to stop foreclosure, do not work with that person.
Legitimate housing counselors do not conduct business that
way.
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